Metro Water District

METRO WATER DISTRICT is seeking candidates to fill a Part-Time Customer Service Representative I position.  The ideal candidate must provide superior customer service, exercise independent judgment, professionalism, initiative, and be highly motivated with the ability to work directly with customer service issues.  Must be available to work the afternoon hours.

Job Summary:

 ·         Works under the general direction of the Customer Service & Billing Supervisor, performs a variety of clerical activities in support of the Administration team.  The Administration team includes Customer Service, Finance, Information Technology, and Inventory.  Responsible for providing reception, customer service, receipts, processing payments, and other duties may include completing related tasks as assigned to support the District mission.

Essential Job Functions:

  •  Answers incoming telephone calls and assists all customers that walk-in, drive up, call or email by providing information pertaining to utility accounts, utility service activation and/or disconnection.
  • Prepares and processes service orders for various District services including, but not limited to water turn-ons, turn-offs, water meter installations, and verifies other services.
  • Processes utility payments, checks payments for accuracy, makes decisions regarding payment arrangements, and bill adjustments.  Post utility payments to correct account and prepares receipts, records, or other documentation of payments and account status.
  • Researches, resolves, and responds to customer questions, inquiries, complaints, and problems regarding services or billing.
  • Receives, sorts, and distributes incoming mail, and prepares outgoing mail including shut off notifications.

Qualifications and Experience:

The successful candidate must have a High School diploma or equivalent and any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.  Must be proficient in MS Office and know how to operate standard office equipment along with the ability to work well with other.  

The minimum starting hourly rate for this position is $14.33; the District participates in the Arizona State Retirement System.  To be considered, submit a letter of interest, and resume via email to; deadline for applying will be July 23, 2018.  For more information, please contact Billie Sue Morelli, Human Resources Manager at 520-209-2848.





  • © Metropolitan Domestic Water Improvement District
  • 6265 N. La Cañada, Tucson, Arizona 85704
  • 520-575-8100 (office)
  • 520-575-8454 (fax)

Office hours: Monday – Thursday 7:30am - 5:30pm and Friday 7:30am - 12 noon