Master Plan Review Submittals of the water master plan for review shall include a CAD generated layered PDF file of the plan containing elements as outlined on the Water Master Plan Checklist. A Master Plan is required for phased projects, complex projects, projects that require off-site infrastructure, or other projects as deemed necessary by the District. Do not submit a Master Plan without first receiving acknowledgement it is necessary by District staff. Master plan submittals shall be electronically transmitted with the appropriate contact information to [email protected]. Submittals shall not be considered received until a submittal received response email is sent by the District.See the Development Fees page for master plan submittal fees Water Plan Review All submittals for water plan review shall include CAD generated and layered PDF files.The first…

FAQ What is dual metering?How are sewer user fees calculated without dual metering?Who qualifies for dual metering?What paperwork is required to establish dual metering?What does dual metering cost?Who installs the dual metering system, and what are the requirements?What sort of permitting and inspections are required?Can I cancel dual metering at a later date?How much will my reported usage be reduced with a dual meter?How do I read my meter to determine usage over a defined period?Is it possible to have leaks, even if the leak detector on the meter does not turn?What should I expect my new sewer fees to be?When can I expect to see lower sewer fees on my water bill?How do I know if dual metering is really worth it for me?Are there any other options to…

GeneralWhat is the office location, hours of operation and phone number?Is there a place I can drop off my payment after hours?I think my meter was misread; what should I do?How can my meter be read if the box is filled with dirt?What is a landlord agreement? New/Existing AccountsHow do I start an account?How do deposits work?Who has account authorization for changes/inquiries?How do I make address/telephone changes for my bill?How do I make account changes due to a divorce or death in the family?How do I close an account? Payments/BillsCan I pay my bill online or automatically?Can I go paperless (stop receiving paper bills)?What if I have an unusual situation, and need to make payment arrangements?Why do I have a late penalty?What is the policy on returned payments?My water was…

Backflow Testers If you are a District customer and are responsible for having the backflow assembly tested, here is a list of certified testers: Certified Backflow Testers List Backflow Tester Portal SAMS Backflow Login Metro Water District uses an online portal for reporting backflow tests. Follow the link above to access the site and enter your backflow test information. If you have any questions, contact Larry Tanner at 520-575-8100.

Check for Toilet Leaks – A leak in your toilet may be wasting more than 100 gallons of water day. Studies show 1 out of 5 toilets can have leaks. To check, put a little food coloring in your toilet tank. If, without flushing, the coloring begins to appear in the bowl, you have a leak. Adjust or replace the flush valve or call a plumber. Replace Old, Oversized Toilets – The District has a rebate program for high-efficiency toilets that are 1.28 gallons or less. Click here for the toilet rebate form. Replace Appliances with Water-Efficient Models – If you are in the market for a new appliance, check its conservation features to determine if it will save water and other energy costs. Always make sure you have the dishwasher or washing…

Metering and Private Water Management Your water meter is where public water management by the District ends and your private management begins. The meter to your house is located near the street curb in front of your house or in the alley/easement behind the house. It is a rectangular box in the ground with a removable cover. The meter tells the District how much water flows through it, meaning how much water you use. The public service line from the water main to the meter, the meter itself, and the meter box are owned by the District. You are then responsible for the private service line after the meter to your house and any other private outdoor pipes on your property.If you need to turn off the water to your…