Public Water Service If a public service line or meter box does not exist, either a cost estimate needs to be obtained from MDWID staff for installation of the service, or a new public service line needs to be installed by a private contractor under permit through our office.  Contact Metro Water-Engineering at (520) 575-8100 for assistance in determining the existence of a public service line to an address, to coordinate an estimate for a new public service line, or for permitting a new service line installation with a contractor registered for this work in Arizona. Development Projects If your application for water service is associated with a newly constructed subdivision, commercial project, or any other construction involving a formal water plan, the following shall be received or submitted prior to…

Start/Stop Service If you have and existing meter, and need to either stop, start, or transfer service on this meter account....See our "Stop, Start, or Transfer Water Service page Apply for New Service or Verify Service to Property If you need to apply for a new meter on an existing service line, or need to determine if you have service to a property...See our "Water Meter Applications" page Manage Billing on Existing Account If you need to manage billing online, set up direct pay, pay over the phone, or need directions for paying by mail or in person...See our "Payment Options" page in our Billing & Account Services area Water Quality/Pressure Questions If you have general questions about water quality or pressure in the water system, to start you may…

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Arsenic – The EPA established a drinking water standard for arsenic in which water providers are to ensure that as of January 2006, no more than 10 parts per billion (ppb) of arsenic can be found in the drinking water delivered to customers. All of Metro Main's wells are under 10 ppb. Two wells in Metro Hub and two in Metro Southwest have treatment systems to ensure compliance with the arsenic rule. Water Hardness – The systems are interconnected in some areas so water is blended and concentrations may vary.  Metro Main Hardness LevelsMetro Hub Hardness LevelsMetro Southwest - Diablo Village Hardness LevelsMetro Southwest - Lazy B Hardness LevelsMetro Southwest - E&T Hardness Levels Fluoride and Sodium Levels – The systems are interconnected in some areas, so water is blended and concentrations…

Municipal Providers – The District has been an active player in the State's water community in an effort to ensure our interests are protected. The District interacts with other municipal water providers in the Tucson area and Statewide on a regular basis.  Southern Arizona Water Users Association (SAWUA) – In 1999, the District actively encouraged the formation of this organization comprised of the region's major water players, the municipal water providers, and large agricultural interests. SAWUA was formed as a voluntary, non-profit association organized to discuss, analyze, and recommend ways to preserve and enhance the quality and quantity of Southern Arizona's water resources. The main objective has been to provide a forum to discuss regulations and legislation so that Southern Arizona might speak in one voice on such issues. Along with the…

The District is comprised of 59 full-time employees and is organized into three separate teams under the supervision of the General Manager. The three teams are Administration, Engineering, and Utility. Each team operates independently under the supervision of the respective team manager; however, communication between the teams is essential for the completion of the District's day-to-day operations as well as long-range programs. Based on authority given by the Board, the General Manager is responsible for conducting all business of the District as well as carrying out directions of the Board of Directors that have been approved by a majority vote. General Manager – Along with providing general supervision to the three teams, the General Manager and his direct staff are involved with Board related issues, interacting with other governmental entities, water…

Photo credit: Diane Bracken, District's CFO Customer Service: 520-575-8100For Emergencies:520-575-8100 Fax:520-575-8454email:[email protected] Office Location:6265 N. La Cañada DriveTucson, Arizona 85704 Mailing Address:Metro Water DistrictPO Box 36870Tucson, Arizona 85740 Office Hours:Walk-in lobby and drive-up window hours:7:30 a.m. – 4:30 p.m. Monday through Thursday7:30 a.m. – noon on FridayCustomer Service isavailable by phone:7:30 a.m. – 4:30 p.m. Monday through Thursday7:30 a.m. – noon on Friday Sewer Customer Service / Billing(Pima County Regional WastewaterReclamation Department): 520-724-6609 (option 4) Xpress Bill Pay (for online payments):https://xpressbillpay.comOR 1(800) 766-2350 The office is closed on the following holidays: New Year's Day Martin Luther King Jr. Day Presidents Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Thursday and Friday Christmas Day For specific questions, please call 575-8100 and ask for staff by name or email…

Service Area Boundary Maps The District's Engineering Division maintains boundary maps for each service area on the Metro Water's Service Area Maps page. Facility Maps For security reasons, individual requests for more detailed facility maps and/or records showing our system locations and configurations are required.  If you have a professional reason to obtain a copy of our facility/valve maps for your specific area or project, please forward your requests to [email protected], along with your contact information, purpose, and area of interest. As-Built Records Similar to the security with Facility Maps, the District maintains as-built records for most of our existing water system, and can provide these to professionals in need of this information for design. Once it has been determined which as-built plans are needed (by "M" number reference on the facility…