Contact Us

Photo credit: Diane Bracken, District’s CFO

Customer Service:
For Emergencies:

[email protected]

Office Location:
6265 N. La Cañada Drive
Tucson, Arizona 85704

Mailing Address:
Metro Water District
PO Box 36870
Tucson, Arizona 85740

Office Hours:
Walk-in lobby and drive-up window hours:
7:30 a.m. – 4:30 p.m. Monday through Thursday
7:30 a.m. – noon on Friday
Customer Service is
available by phone:
7:30 a.m. – 4:30 p.m. Monday through Thursday
7:30 a.m. – noon on Friday

Sewer Customer Service / Billing
(Pima County Regional Wastewater
Reclamation Department): 
520-724-6609 (option 4)

Xpress Bill Pay (for online payments):
1(800) 766-2350

The office is closed on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Thursday and Friday
  • Christmas Day

For specific questions, please call 575-8100 and ask for staff by name or email them directly:
Backflow – Larry Tanner at [email protected]
Board of Directors – Theo Fedele at [email protected]
Human Resources – Billie Sue Morelli at [email protected]
Media Inquiries – Joe Olsen at [email protected]
New Development, As-Built Plans, Maps, Pressure Data/Fire Flow – [email protected]
Water Quality Data – Margaret Snyder at [email protected]

Media – The District has a positive relationship with the media through its willingness to be upfront and open about all issues. From time to time, the District will send out press releases to help generate positive news about the District. Inquiries from the media can be directed to Joe Olsen at [email protected].

Local Community Resources:
Arizona 811 | Arizona Blue Stake 800-STAKE-IT (800-782-5348)
CenturyLink 800-491-0118
Comcast | Xfinity 1-800-934-6489
Southwest Gas 877-860-6020
Tucson Electric Power 520-623-7711
Waste Management 888-827-9234

Other Area Water Providers:
Arizona Water Company 602-240-5351
Avra Water Co-op (Avra Valley) 520-682-7331
Community Water Company of Green Valley 520-625-8409
Farmers Water Company (Sahuarita | Green Valley) 520-879-7474
Flowing Wells Irrigation District (Tucson) 520-887-4192
Global Water Resources 866-940-1102
Green Valley Water Improvement District (Green Valley) 520-625-9112
Lago Del Oro Water (Catalina) 520-825-3423
Los Cerros Water Company (Catalina) 520-293-5500
Marana Domestic Water Improvement District (Marana) 520-682-5027
Marana Water (Town of Marana) 520-382-2570
MesaLand Water Company (Tucson) 520-664-7469
Mt. Lemmon Water District (Summerhaven) 520-576-1538
Oro Valley Water (Town of Oro Valley) 520-229-5000
Quail Creek Water Company (Sahuarita) 520-825-3423
Sahuarita Water Company (Sahuarita) 520-339-1105
Spanish Trail Water (Tucson) 520-269-6110
Tucson Water (City of Tucson) 520-791-3242
Vail Water Company (Vail) 520-647-3679